Ratings & Reviews

4.2★ weighted average calculated from 90 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"I am a homeowner on an estate that is half social housing, half owned - as a result we pay a factors fee for the shared grass areas, roads etc. I wouldn't usually think to review something like a HA but for a very minimal amount they have actually done a good job over the years with lots of..."
Hayley Sinclair 2025-10-07
Google 5.0★
"Excellent help and advice from a friendly and approachable team, in particular Allison and Gemma. Everyone in the team we dealt with were very professional and I would strongly recommend their services."
Katrina Henderson 2025-06-10
Google 5.0★
"Great experience with Irene & colleagues who were always so friendly. I let the agents do all the viewings on my behalf and was absolutely delighted with the sale price which was way beyond expectation. Thanks again."
L O 2025-06-05
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

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Emergency Response
24 hours
Urgent Response
7 days
Routine Response
40 days
Enquiry Response
same day
Complaint Response
10 working days
Billing Frequency
annually
Delegated Authority
£500(inclusive of VAT)
Code of Conduct 2021
The WSS is a legal requirement under the Property Factors (Scotland) Act 2011. Data extracted from official document.

Property Coverage

West Dunbartonshire Council manages approximately 12,505 properties across 1 area of Scotland.

Glasgow 12,505 properties · 53% market share · 5th largest factor
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Based on 12,505 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

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Since 2021
1
Cases
—
Upheld
—
Rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/23/2799 2025-11-07
Factor Complied
The tribunal found that the property factor did not breach any of the alleged sections of the Code of Conduct and dismissed the homeowner's application.
"The Tribunal finds that this standard has not been breached."
View on HPC →

Company Info

Companies House →
Status Active
Incorporated 2001-07-06
Company No. SC221005
Accounts Up to date
Directors 3
Avg. Tenure 15.4 yrs

FAQ

Has West Dunbartonshire Council had any tribunal cases?
Yes, West Dunbartonshire Council has had 1 tribunal case since 2021, with 0% of complaints upheld.
How do I make a complaint about West Dunbartonshire Council?
First, raise your complaint directly with West Dunbartonshire Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.