Tribunal Cases
All 9 Housing & Property Chamber decisions involving West Dunbartonshire Council
The homeowner complained, and the tribunal found the property factor had failed to carry out their duties. The tribunal ordered the factor to pay the homeowner £675.
The homeowner complained about the factor's failure to issue a repair notice and carry out repairs, leading to unnecessary roof replacement. The tribunal found the factor in breach and awarded compensation for the loss of chance to avoid the replacement.
The homeowner complained about the factor's failure to comply with the Code of Conduct regarding tendering and providing information. The tribunal found the factor had failed to comply and ordered the factor to provide details of the tendering process and pay £600 in compensation.
The homeowner had a Property Factor Enforcement Order issued. The tribunal reviewed the factor's compliance and found it satisfactory, issuing a certificate of compliance.
The homeowner's complaint was about a Notice of Referral not being properly served. The tribunal set aside its previous decision because it found sufficient doubt that the property factor had received the notice, and ordered the matter to be reconsidered.
The homeowners complained about the property factor's handling of roof repairs, including communication and costs. The tribunal found no breaches of the Code of Conduct and dismissed the complaint, noting errors in communication but no deliberate misleading.
The homeowner complained about the factor's failure to provide a written statement of services and other issues. The tribunal found the factor had made reasonable efforts to comply with the code and dismissed the complaint.
The homeowner complained about the property factor's failure to comply with a Property Factor Enforcement Order. The tribunal found that the factor had eventually complied with the order and the case was closed.
The homeowner complained about the factor's failure to provide information and incomplete records. The tribunal found the factor had breached the Property Factor Code of Conduct and ordered them to provide information and cancel an invoice. The factor complied with the order.