West Dunbartonshire Council

The homeowner complained, and the tribunal found the property factor had failed to carry out their duties. The tribunal ordered the factor to pay the homeowner £675.

The homeowner complained about the factor's failure to issue a repair notice and carry out repairs, leading to unnecessary roof replacement. The tribunal found the factor in breach and awarded compensation for the loss of chance to avoid the replacement.

The homeowner complained about the factor's failure to comply with the Code of Conduct regarding tendering and providing information. The tribunal found the factor had failed to comply and ordered the factor to provide details of the tendering process and pay £600 in compensation.

The homeowner had a Property Factor Enforcement Order issued. The tribunal reviewed the factor's compliance and found it satisfactory, issuing a certificate of compliance.

The homeowner's complaint was about a Notice of Referral not being properly served. The tribunal set aside its previous decision because it found sufficient doubt that the property factor had received the notice, and ordered the matter to be reconsidered.