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Written Statement of Services
- Emergency Response
- Make safe within 6 hours and complete within 24 hours
- Urgent Response
- Complete within 7 working days
- Routine Response
- Complete within 7 working days
- Enquiry Response
- within 24 hours
- Complaint Response
- Stage 1 – within 5 working days, Stage 2 - within 20 working days
- Billing Frequency
- quarterly
- Notice Period
- three months
- Delegated Authority
- £250
Property Coverage
Calvay Housing Association manages approximately 120 properties across 1 area of Scotland.
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No tribunal cases since 2021.