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6
Total Cases
5
PFEOs Issued
£2,337
Compensation
FTS/HPC/PF/23/2592
04 Jul 2024
PFEO Failure to Comply

The homeowner complained about the property factor's failure to carry out their duties. The tribunal found the factor had failed to comply with their duties and ordered compensation.

"The Tribunal determined that the Factor had failed to carry out its property factor’s duties."
FTS/HPC/PF/21/3150
23 Jan 2023
Decision Issued

The homeowner complained about the property factor's handling of roof repairs and water damage. The tribunal found the factor did not breach its duties, as the homeowner's insistence on specific materials and actions led to delays and further damage.

"The Tribunal considers it likely that subject to funds being ingathered from the remaining owners the repairs would have proceeded and the further water ingress experienced by the Applicant in 2018 would not have occurred."
FTS/HPC/PF/20/0402
18 Sep 2020
PFEO Failure to Comply

The homeowner complained about the factor's apology, deeming it insufficient. The tribunal found the factor had complied with the original order, including the apology and payment, and decided not to issue a further enforcement order.

"The apology provided consisted of a single sentence: ' I apologise to you for the shortcomings in our service, and I hope that you will be re-assured of our endeavours in this regard'."
FTS/HPC/PF/17/0447
21 Aug 2018
PFEO Failure to Comply

The homeowner complained about the factor's failure to comply with the Code of Conduct. The tribunal initially issued a PFEO, but the factor subsequently complied, so no further action was required.

"The Tribunal determined that the Factor had failed to comply with section 2.5 of the Code of Conduct for Property Factors."
FTS/HPC/PF/18/0380
24 May 2018
PFEO PFEO Issued - Non-Compliant

The homeowner complained and the tribunal found the factor liable, ordering them to pay £500 in compensation.

FTS/HPC/PF/17/0051
08 Sep 2017
PFEO PFEO Issued - Non-Compliant

The homeowner complained about breaches of the Code of Conduct. The tribunal found the factor had breached the code but, because the factor had already taken steps to remedy the issues, no further order was made, but the homeowner was awarded £500 compensation.

"The Respondent was found to have breached Sections 2.1, 2.5 and 6.1 of the Code of Conduct for Property Factors."