SG Property Management Ltd

The homeowner's application was rejected because they did not provide the required documentation, including proof of notifying the property factor of their concerns and a copy of the written statement of services.

The homeowner complained about the property factor's failure to adhere to maintenance obligations. The tribunal found the factor had complied with a previous Property Factor Enforcement Order and closed the case.

The homeowner complained about the property factor's failure to comply with a previous order. The tribunal found the factor had not fully complied and issued a Property Factor Enforcement Order, including a financial credit and required changes to procedures and record-keeping.

The homeowner complained that the property factor failed to comply with the Code of Conduct by not including the basis of its authority to act in its Written Statement of Services and failing to consult with homeowners before instructing work. The tribunal agreed and issued a Property Factor Enforcement Order.

The homeowner's complaint resulted in a Property Factor Enforcement Order. The tribunal found the factor had complied with the order.