Southside Lettings has faced 1 tribunal case since 2021, with 1 upheld or partially upheld (100%). Most recent: 2024-09-18.
Cases Over Time
Outcomes
Complaint Types
Based on 1 analysed case.
Enforcement & Compensation
Enforcement Orders (PFEOs)
1 of 1 cases (100%)
Notable Cases
The tribunal found the property factor in breach of the Code of Conduct and issued a Property Factor Enforcement Order for £800 compensation. The factor complied with the order.
"The Property Factor is required to pay to the Homeowner within 14 days of intimation to them of the PFEO the sum of £800 from their own funds to compensate the Homeowner for the distress, frustration and inconvenience caused as a result of the Property Factor’s failure to comply with the Code of Conduct for Property Factors."
All Cases
| Date | Reference | Outcome | PFEO | Comp. | |
|---|---|---|---|---|---|
| 2024-09-18 | FTS/HPC/PF/23/0271 |
PFEO Complied | PFEO | £800 | Details |
Data from Housing & Property Chamber. Cases initiated since 2021..
Case Details
Click "Details" in the table above to jump to a case.
FTS/HPC/PF/23/0271
2024-09-18
The tribunal found the property factor in breach of the Code of Conduct and issued a Property Factor Enforcement Order for £800 compensation. The factor complied with the order.
"The Property Factor is required to pay to the Homeowner within 14 days of intimation to them of the PFEO the sum of £800 from their own funds to compensate the Homeowner for the distress, frustration and inconvenience caused as a result of the Property Factor’s failure to comply with the Code of Conduct for Property Factors."
How We Calculate Ratings
Ratings are based on a factor's adjusted adverse case rate per 10,000 properties for cases initiated since 2021. Cases involving Property Factor Enforcement Orders (PFEOs) are weighted more heavily.
Rating Bands
Special Rules
- Factors with only 1–2 adverse cases (no PFEO breaches) are capped at GREEN
- 2+ PFEO breaches = minimum ORANGE rating regardless of case rate
Data Updates
- Last updated: 2026-03-05
- Next update:
We update quarterly. For the latest decisions, search the HPC directly →
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