Ratings & Reviews
Recent Reviews
Google
"The Southside team was truly professional in helping me secure a perfect flat. The application process was incredibly efficient, and I was always impressed by how promptly the staff responded to my queries. The thoughtful welcome bag on move-in day was also a lovely, unexpected touch!
Their..."
Google
"I've been a tenant in a Southside property for 4 months. Ione has taken care of my account and is absolutely the best! She responds quickly to any inquiry I have and has been so helpful. Would definitely recommend going with Southside. Their professionalism and quick response times make it such..."
Google
"I’ve had such a great experience with the Southside Property Management team! Moving to Edinburugh from England was a big step, but they made the whole process smooth and welcoming. A huge thank you to Morgan, Aaron, and the entire Southside team for their outstanding service and the lovely..."
Written Statement of Services
We don't have Southside Lettings's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:
- Management fees — the annual or monthly charge and what it includes
- Services provided — common area maintenance, insurance, building repairs
- Emergency and complaints procedures — response times and how to escalate
- Financial arrangements — how funds are held, invoicing, and reserve funds
- Termination terms — notice periods and the process for changing factors
If you're a homeowner managed by Southside Lettings, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.
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Get free quotes →Tribunal Record
Since 2021
1
Cases
100%
Upheld
(avg: 69%)
5.0
Rate/10k
(avg: 4.7)
1
PFEOs
Enforcement
£800
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1)
Maintenance (1)
Financial (1)
Consultation (1)
Recent Decisions
FTS/HPC/PF/23/0271
2024-09-18
PFEO Complied
The tribunal found the property factor in breach of the Code of Conduct and issued a Property Factor Enforcement Order for £800 compensation. The factor complied with the order.
"The Property Factor is required to pay to the Homeowner within 14 days of intimation to them of the PFEO the sum of £800 from their own funds to compensate the Homeowner for the distress, frustration and inconvenience caused as a result of the Property Factor’s failure to comply with the Code of Conduct for Property Factors."
Communication
Maintenance
Financial
Consultation
View on HPC →
Company Info
Companies House →
Status
Active
Incorporated
2005-06-22
Company No.
SC286509
Accounts
Up to date
Directors
5
Avg. Tenure
4.2 yrs
FAQ
Has Southside Lettings had any tribunal cases?
Yes, Southside Lettings has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about Southside Lettings?
First, raise your complaint directly with Southside Lettings using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.