Ratings & Reviews

2.5★ weighted average calculated from 20 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Moved in 1st September reported damp in main bedroom sitting room kitchen on the 9 th after a year of promises brought in housing standards who told us property broke housing standards mould everywhere sink that was not fitted properly that got hairline crack carpets that they wanted cleaned..."
harry 2025-12-09
Google 2.0★
"⸻ Disappointing experience from start to finish. We travelled over 500 miles to view a property, only to be met with a surprising lack of communication, enthusiasm, and transparency from the agent. From initial enquiry to the viewing itself, there was little effort made to engage or support us..."
Kerry Whitelegg 2025-05-05
Google 1.0★
"Completed an application for a property and advised we needed to complete a credit check to view. Was dealing with Andrew. We are a professional couple with a very good income so a credit check isn’t an issue. What I’m not impressed with is being asked to complete this prior to a viewing for a..."
Helen Cooke 2023-05-19
Google Reviews
2.5★ (20)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have G M Thomson & Co's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by G M Thomson & Co, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

G M Thomson & Co manages approximately 58 properties across 1 area of Scotland.

Dumfries & Galloway 58 properties
Compare factors in Dumfries & Galloway →
Based on 58 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Had problems with G M Thomson & Co? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 1901-07-24
Company No. SC004893
Accounts Up to date
Directors 2
Avg. Tenure 29.0 yrs

FAQ

Has G M Thomson & Co had any tribunal cases?
No, G M Thomson & Co has had no tribunal cases since 2021 according to our records.
How do I make a complaint about G M Thomson & Co?
First, raise your complaint directly with G M Thomson & Co using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from G M Thomson & Co?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.