Written Statement of Services
- Emergency Response
- Typically, an initial emergency call out will be carried out within 4 hours and will be for ‘make safe’ works only.
- Routine Response
- We will endeavour to acknowledge requests for routine common repairs and instruct works (below our delegated authority limit) within 3 working days and complete the works within 10 working days
- Enquiry Response
- 3 working days
- Complaint Response
- Stage 1 – 20 working days, Stage 2 - 20 working days
- Billing Frequency
- quarterly basis
- Notice Period
- 3-month notice
- Delegated Authority
- £500 plus vat per development
Code of Conduct August 2021
RICS
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Get free quotes →Tribunal Record
Since 2021
2
Cases
50%
Upheld
(avg: 69%)
5.0
Rate/10k
(avg: 4.7)
1
PFEOs
Enforcement
£500
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1)
Maintenance (1)
Recent Decisions
FTS/HPC/PF/23/3955
2024-02-22
Factor Complied
The tribunal rejected the homeowner's application because they failed to provide required information and documents.
"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."
View on HPC →
FTS/HPC/PF/22/0883 & FTS/HPC/PF/22/1400
2022-11-02
PFEO Complied
The tribunal found that Atholls Ltd had breached the Code of Conduct. A Property Factor Enforcement Order was issued, requiring payment of £500.00, which the factor subsequently complied with.
"The Property Factor is required to pay to the Homeowner within 14 days of intimation to them of the PFEO the sum of £500.00 from their own funds to compensate the Homeowner for the distress, frustration and inconvenience caused as a result of the Property Factor’s failure to comply with the Codes of Conduct for Property Factors."
Communication
Maintenance
View on HPC →
Company Info
Companies House →
Status
Active
Incorporated
2007-05-30
Company No.
SC324592
Accounts
Up to date
Directors
2
Avg. Tenure
9.9 yrs
FAQ
Has Atholls had any tribunal cases?
Yes, Atholls has had 2 tribunal cases since 2021, with 50% of complaints upheld.
How do I make a complaint about Atholls?
First, raise your complaint directly with Atholls using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.