Miller Property Management Ltd has faced 6 tribunal cases since 2021, with 6 upheld or partially upheld (100%). Most recent: 2023-06-01.
Cases Over Time
Outcomes
Complaint Types
Based on 6 analysed cases.
Enforcement & Compensation
Enforcement Orders (PFEOs)
3 of 6 cases (50%)
Notable Cases
The tribunal found the factor in breach of the Code of Conduct (OSP4, OSP10, OSP12 and Sections 2.2 and 2.7) and proposed to make a Property Factor Enforcement Order to pay the homeowner £500 compensation.
"The Tribunal proposes, therefore, to make a Property Factor Enforcement Order requiring the property factors to pay the homeowner the sum of £500 as reasonable compensation for the inconvenience and distress caused by the property factors’ failures to comply with the Code of Conduct."
The Tribunal issued a PFEO against Miller Property Management Ltd. The factor failed to comply with the order.
"The Tribunal determines that the property factor has failed to comply with the Property Factor Enforcement Order (“PFEO”) of 3 August 2022 in terms of section 23 of the Act and proceeds to serve notice of the failure on the Scottish Ministers."
The tribunal previously issued a PFEO, and the property factor failed to comply with it.
"The Tribunal determines that the property factor has failed to comply with the Property Factor Enforcement Order (“PFEO”) of 13th May 2022 in terms of section 23 of the Act and proceeds to serve notice of the failure on the Scottish Ministers."
The Tribunal found that Miller Property Management failed to comply with the PFEO issued on February 15, 2022, regarding providing information about insurance and making a payment of £200. Consequently, the Tribunal issued a finding of non-compliance.
"The Tribunal determines that the property factor has failed to comply with the Property Factor Enforcement Order (“PFEO”) of 15th February 2022 in terms of section 23 of the Act and proceeds to serve notice of the failure on the Scottish Ministers."
All Cases
| Date | Reference | Outcome | PFEO | Comp. | |
|---|---|---|---|---|---|
| 2023-06-01 | FTS/HPC/PF/23/0588 |
PFEO Proposed | — | £500 | Details |
| 2022-04-04 | FTS/HPC/GP/21/0093 |
PFEO Proposed | — | — | Details |
| 2022-04-04 | FTS/HPC/PF/21/0425, FTS/HPC/PF/21/0379, FTS/HPC/PF/21/0403, FTS/HPC/PF/21/0398, FTS/HPC/PF/21/0424 & FTS/HPC/PF/21/0510 |
PFEO Breached | PFEO | — | Details |
| 2021-12-14 | FTS/HPC/PF/21/0458 |
PFEO Breached | PFEO | £750 | Details |
| 2021-10-25 | FTS/HPC/PF/21/0456 |
PFEO Breached | — | £200 | Details |
| 2021-06-04 | FTS/HPC/PF/21/0459 |
PFEO Breached | PFEO | £200 | Details |
Data from Housing & Property Chamber. Cases initiated since 2021..
Case Details
Click "Details" in the table above to jump to a case.
FTS/HPC/PF/23/0588
2023-06-01
The tribunal found the factor in breach of the Code of Conduct (OSP4, OSP10, OSP12 and Sections 2.2 and 2.7) and proposed to make a Property Factor Enforcement Order to pay the homeowner £500 compensation.
"The Tribunal proposes, therefore, to make a Property Factor Enforcement Order requiring the property factors to pay the homeowner the sum of £500 as reasonable compensation for the inconvenience and distress caused by the property factors’ failures to comply with the Code of Conduct."
FTS/HPC/GP/21/0093
2022-04-04
The tribunal found the factor breached multiple sections of the Code of Conduct. The tribunal proposed making a Property Factor Enforcement Order (PFEO), but did not formally make the order at the time of the decision.
"The Tribunal being satisfied that the Factor has breached Sections 3.3, 3.5a, 4.1, 4.4, 4.6, 4.7 and 6.4 of the Code and has also failed to carry out its property factor’s duties is satisfied that it is appropriate to make a Property Factor Enforcement Order."
FTS/HPC/PF/21/0425, FTS/HPC/PF/21/0379, FTS/HPC/PF/21/0403, FTS/HPC/PF/21/0398, FTS/HPC/PF/21/0424 & FTS/HPC/PF/21/0510
2022-04-04
The Tribunal issued a PFEO against Miller Property Management Ltd. The factor failed to comply with the order.
"The Tribunal determines that the property factor has failed to comply with the Property Factor Enforcement Order (“PFEO”) of 3 August 2022 in terms of section 23 of the Act and proceeds to serve notice of the failure on the Scottish Ministers."
FTS/HPC/PF/21/0458
2021-12-14
The tribunal previously issued a PFEO, and the property factor failed to comply with it.
"The Tribunal determines that the property factor has failed to comply with the Property Factor Enforcement Order (“PFEO”) of 13th May 2022 in terms of section 23 of the Act and proceeds to serve notice of the failure on the Scottish Ministers."
FTS/HPC/PF/21/0456
2021-10-25
The Tribunal determined the respondent failed to comply with the previously issued Property Factor Enforcement Order dated January 19, 2024. The PFEO required payment of £200.00 to the applicant, which was not paid and a template letter was not provided. The tribunal is issuing a notice to the Scottish Ministers of this failure.
"The Tribunal unanimously determined that the respondent has complied with the Code of Conduct for Property Factors (“the Code”) and their property factor duties."
FTS/HPC/PF/21/0459
2021-06-04
The Tribunal found that Miller Property Management failed to comply with the PFEO issued on February 15, 2022, regarding providing information about insurance and making a payment of £200. Consequently, the Tribunal issued a finding of non-compliance.
"The Tribunal determines that the property factor has failed to comply with the Property Factor Enforcement Order (“PFEO”) of 15th February 2022 in terms of section 23 of the Act and proceeds to serve notice of the failure on the Scottish Ministers."
How We Calculate Ratings
Ratings are based on a factor's adjusted adverse case rate per 10,000 properties for cases initiated since 2021. Cases involving Property Factor Enforcement Orders (PFEOs) are weighted more heavily.
Rating Bands
Special Rules
- Factors with only 1–2 adverse cases (no PFEO breaches) are capped at GREEN
- 2+ PFEO breaches = minimum ORANGE rating regardless of case rate
Data Updates
- Last updated: 2026-03-05
- Next update:
We update quarterly. For the latest decisions, search the HPC directly →
Looking for alternatives?
Compare quotes from factors with better tribunal records.
Get Free Quotes