Written Statement of Services

We don't have Miller's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Miller, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

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Tribunal Record

View cases →
Since 2021
6
Cases
100%
Upheld
(avg: 69%)
30.0
Rate/10k
(avg: 4.7)
3
PFEOs
Enforcement
£1,650
Paid
Compensation
Communication
Top Issue
6 cases
All Complaint Types
Communication (6) Other (5) Financial (4) Complaints Handling (3) Consultation (2) Debt Recovery (1) Disclosure (1) Maintenance (1)

Complaint Pattern Analysis

Of 6 tribunal cases since 2021, 6 involved communication complaints and 5 involved other issues. Of cases involving communication complaints, 100% resulted in a finding against the factor. Individual cases often involve multiple complaint types.

The tribunal has awarded compensation totalling £1,650 across these cases.

All complaint themes raised: Communication (6), Other (5), Financial (4), Complaints Handling (3), Consultation (2), Debt Recovery (1), Disclosure (1), Maintenance (1).

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/23/0588 2023-06-01
PFEO Proposed
The tribunal found the factor in breach of the Code of Conduct (OSP4, OSP10, OSP12 and Sections 2.2 and 2.7) and proposed to make a Property Factor Enforcement Order to pay the homeowner £500 compensation.
"The Tribunal proposes, therefore, to make a Property Factor Enforcement Order requiring the property factors to pay the homeowner the sum of £500 as reasonable compensation for the inconvenience and distress caused by the property factors’ failures to comply with the Code of Conduct."
Communication Consultation Complaints Handling Other
£500 compensation
View on HPC →
FTS/HPC/GP/21/0093 2022-04-04
PFEO Proposed
The tribunal found the factor breached multiple sections of the Code of Conduct. The tribunal proposed making a Property Factor Enforcement Order (PFEO), but did not formally make the order at the time of the decision.
"The Tribunal being satisfied that the Factor has breached Sections 3.3, 3.5a, 4.1, 4.4, 4.6, 4.7 and 6.4 of the Code and has also failed to carry out its property factor’s duties is satisfied that it is appropriate to make a Property Factor Enforcement Order."
Communication Financial Debt Recovery Consultation Complaints Handling
View on HPC →
PFEO Breached
The Tribunal issued a PFEO against Miller Property Management Ltd. The factor failed to comply with the order.
"The Tribunal determines that the property factor has failed to comply with the Property Factor Enforcement Order (“PFEO”) of 3 August 2022 in terms of section 23 of the Act and proceeds to serve notice of the failure on the Scottish Ministers."
Communication Financial Other
⚠ PFEO issued
View on HPC →

Company Info

Companies House →
Status Active
Incorporated 2008-12-18
Company No. SC352726
Accounts Up to date
Directors 1
Avg. Tenure 17.1 yrs

FAQ

Has Miller had any tribunal cases?
Yes, Miller has had 6 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about Miller?
First, raise your complaint directly with Miller using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.