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13
Total Cases
12
PFEOs Issued
£3,075
Compensation
FTS/HPC/PF/19/2307
21 Jan 2025
PFEO Failure to Comply

The homeowner complained about the property factor's failures. The tribunal found the factor had failed its duties and ordered the factor to pay £1,000 compensation and address a water ingress issue.

"The Property Factor had failed to comply with the Section 14 duty and its property factor’s duties in terms of the Act."
FTS/HPC/PF/23/1527
05 Oct 2023
PFEO PFEO Issued - Non-Compliant

The homeowner complained that the property factor failed to comply with a previous order. The tribunal found the factor had not complied with the order and would notify Scottish Ministers.

"The property factors did not respond to correspondence from the Tribunal."
FTS/HPC/PF/23/0588
01 Jun 2023
PFEO Decision Issued

The homeowner complained about the property factor's actions. The tribunal found in favor of the homeowner and ordered the factor to pay £500 in compensation for inconvenience and distress.

FTS/HPC/PF/21/1362
25 May 2023
PFEO PFEO Proposed

The homeowner complained about the property factor's failures in communication, debt recovery, and insurance handling. The tribunal found the factor in breach of the code of conduct regarding debt recovery, insurance information, and communication, and issued a Property Factor Enforcement Order.

"The Tribunal is satisfied that the Property Factor has failed to comply with Sections 4.1, 4.5, 5.2 and 5.3 of the Code."
FTS/HPC/GP/21/0093
04 Apr 2022
PFEO PFEO Proposed

Homeowners complained about the property factor's poor communication, debt management, and billing practices. The tribunal found the factor in breach of several sections of the Code of Conduct and issued a Property Factor Enforcement Order.

"Whilst the Factor consistently claimed that he “was only trying to help”, his unbusinesslike approach to what seems to have been the most basic or straightforward of factoring cases has resulted in a financial mess and debt of his own doing."
FTS/HPC/PF/21/0425, FTS/HPC/PF/21/0379, FTS/HPC/PF/21/0403, FTS/HPC/PF/21/0398, FTS/HPC/PF/21/0424 & FTS/HPC/PF/21/0510
04 Apr 2022
PFEO PFEO Issued - Non-Compliant

Homeowners complained about the factor's poor communication, debt management, and billing practices. The tribunal found the factor in breach of several sections of the Code of Conduct and issued a Property Factor Enforcement Order.

"Whilst the Factor consistently claimed that he “was only trying to help”, his unbusinesslike approach to what seems to have been the most basic or straightforward of factoring cases has resulted in a financial mess and debt of his own doing."
FTS/HPC/PF/21/0458
14 Dec 2021
PFEO Failure to Comply

The homeowner complained about the property factor's failure to respond to communications and follow the complaints procedure. The tribunal found the factor in breach of their duties and ordered them to pay £750 in compensation.

"The property factor failed to reply to the homeowner’s communications and to follow the property factor’s complaints procedure."
FTS/HPC/PF/21/0456
25 Oct 2021
PFEO PFEO Issued - Non-Compliant

The homeowner complained, and the tribunal found the property factor failed to properly communicate about proposed works. The tribunal issued a Property Factor Enforcement Order, ordering compensation and improved communication.

"The Respondent is to provide a letter of intimation of proposed works...with confirmation of the cost of such proposed works, to the Applicant, as well as all other homeowners...prior to the execution of such works."
FTS/HPC/PF/21/0459
04 Jun 2021
PFEO PFEO Issued - Non-Compliant

The homeowner complained about misleading charges, lack of responses, and other issues. The tribunal found the factor failed to comply with several sections of the Code of Conduct and ordered them to pay £200 compensation and provide insurance information.

"The description was misleading. It was inaccurate. It was open to the property factor to provide a more accurate description for the charge but he failed or chose not to do so."
FTS/HPC/PF/20/0209
22 Oct 2020
PFEO Failure to Comply

The homeowner complained that the factor failed to comply with the Property Factor Code of Conduct. The tribunal found the factor in breach and ordered them to pay £100 compensation.

FTS/HPC/PF/17/0127
06 Jun 2017
PFEO Complied

The homeowner was awarded £75 compensation. The tribunal found the property factor had complied with the Property Factor Enforcement Order and issued a certificate of compliance.

HOHP/PF/14/0148
26 Aug 2015
PFEO Failure to Comply

The homeowner complained that the factor failed to provide a written statement of services and details of the insurance policy. The tribunal found the factor failed to comply with the Code of Conduct and issued a Property Factor Enforcement Order.

"The Committee found that the Written Statement of Services did not set out "in simple terms" many aspects of the arrangements."
FTS/HPC/PF/20/2460
Unknown
Rejected

The homeowner complained, but did not provide the necessary information to the tribunal. The tribunal rejected the application.