Ratings & Reviews
Recent Reviews
Google
"Avoid like the plague
Lying and useless housing officers and the managers are just as bad.
As long as they are getting they’re rent they don’t care about your housing conditions or needs,they ignore all correspondence and they think they are above the law.
Poor poor service and poor poor..."
Google
"They only care about rent and paychecks"
Google
"#SafetyLast #CustomerLast #rats #rubbish #mould #damp #citywide #GlasgowHousing #WheatleyHousing #Wheatley Homes Glasgow #JohnWheatley #WheatleyFoundation #WheatleyGroup @WheatleyGroup @GlasgowHousing @WheatleyHousing keep up the good work"
Written Statement of Services
- Emergency Response
- within 6 hours of notification
- Urgent Response
- within 14 calendar days of notification
- Routine Response
- within 14 calendar days of notification
- Enquiry Response
- within 10 working days
- Complaint Response
- as detailed in Schedule 6
- Billing Frequency
- quarterly or annually
- Notice Period
- three months
- Delegated Authority
- the amount stated in your Title Deeds
Code of Conduct 2021
Property Coverage
Wheatley Homes Glasgow manages approximately 43,160 properties across 1 area of Scotland.
Glasgow
43,159 properties
· 23% market share
· 1st largest factor
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Get free quotes →Tribunal Record
Since 2021
2
Cases
100%
Upheld
(avg: 69%)
0.2
Rate/10k
(avg: 4.7)
0
PFEOs
Enforcement
£0
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1)
Financial (1)
Maintenance (1)
Consultation (1)
Debt Recovery (1)
Complaints Handling (1)
Recent Decisions
FTS/HPC/PF/22/4473
2023-08-04
PFEO Proposed
The tribunal determined the factor had breached the Code of Conduct. The Tribunal proposed a PFEO, but no formal order was made because the factor complied with the proposed terms.
"Representations were made by both Parties to the effect that the Property Factor had complied with the terms of the Proposed PFEO."
Communication
Financial
Maintenance
Consultation
Debt Recovery
Complaints Handling
View on HPC →
FTS/HPC/PF/22/3925
2023-02-15
Rejected - Procedural
The Tribunal rejected the homeowner's application because they failed to provide requested information and documentation, as required by the rules and the Act.
"The Legal Member therefore determines that the application cannot be accepted. The application is rejected on that basis."
View on HPC →
Thinking of switching from Wheatley Homes Glasgow Limited? Read our step-by-step guide to changing property factors in Scotland.
Had problems with Wheatley Homes Glasgow Limited? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
—
Company No.
SP2572RS
Accounts
Up to date
Directors
—
Avg. Tenure
—
FAQ
Has Wheatley Homes Glasgow had any tribunal cases?
Yes, Wheatley Homes Glasgow has had 2 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about Wheatley Homes Glasgow?
First, raise your complaint directly with Wheatley Homes Glasgow using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Wheatley Homes Glasgow?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.