Ratings & Reviews

3.1★ weighted average calculated from 176 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Will leave the most vulnerable in flats with mould and drown your downstairs neighbour with floods, then theyll only fix it after 4 years of battling it out. They wont fix any structural issues in the communal hallway instead just painting over it in deep red and paint your door in it too over 3..."
jacob alexander 2025-12-02
Google 2.0★
"Over a 3 year period I have had to complain several times to the finance recovery team about discrepancies with my mums sundry income account. I have had final demand notices for wrong invoices or invoices never sent, received 'urgent' messages from sheriff officers instructing me to pay despite..."
Isabella Blair 2025-09-19
Google 1.0★
"They take forever to answer the phone. Their automated ‘Millie’ service is useless and if you complain about it they don’t record the complaint… they state online that they’ve received mainly positive feedback about it… lies!! Can’t get through to anyone, and on the rare chance you do, the..."
Alex Smith 2025-08-25

Written Statement of Services

We don't have Renfrewshire Council's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Renfrewshire Council, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

Property Coverage

Renfrewshire Council manages approximately 2,244 properties across 1 area of Scotland.

Paisley & Renfrewshire 2,244 properties · 9% market share

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Tribunal Record

No tribunal cases since 2021.

FAQ

Has Renfrewshire Council had any tribunal cases?
No, Renfrewshire Council has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Renfrewshire Council?
First, raise your complaint directly with Renfrewshire Council using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.