Ratings & Reviews

3.5★ weighted average calculated from 33 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Had nothing but problems in bathroom with leaks and blockages since we moved into our house 3 years ago. Resulted in our whole bathroom being replaced by a team of incompetent clowns who left us without washing facilities for 3 full days during the process despite being told this wouldn't be the..."
Greg Ritchie 2024-06-30
Google 5.0★
"Moved here in March it was a mutual exchange after moving in the repairs were done house and garden all decorated garden cleaned and on its was too I'm absolutely delighted to have exchanged now certainly was hard work but so worth the blisters sweat and tears now. Lovely landlords very..."
Brenda Taylor 2023-09-13
Google 5.0★
"Spoke to a lady on the phone about my housing application, very friendly and polite .. Have heard they are a good housing association to be with ao really hoping they can help me get back to living close to Family by offering a house. Fingers crossed ."
allana carvell 2022-08-24
Google Reviews
3.5★ (33)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Paragon Housing Association's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Paragon Housing Association, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Paragon Housing Association manages approximately 3,494 properties across 1 area of Scotland.

Stirling 3,494 properties · 16% market share · 2nd largest factor
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Based on 3,494 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

No tribunal cases since 2021.

Case summaries from official HPC decisions. Verify with official records ↗

Company Info

Companies House →
Status Active
Incorporated 2008-05-14
Company No. 06592519
Accounts Up to date
Directors 1
Avg. Tenure 17.7 yrs

FAQ

Has Paragon Housing Association had any tribunal cases?
No, Paragon Housing Association has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Paragon Housing Association?
First, raise your complaint directly with Paragon Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.