Written Statement of Services

We don't have George Watt's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by George Watt, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

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Tribunal Record

View cases →
Since 2021
5
Cases
100%
Upheld
(avg: 69%)
10.0
Rate/10k
(avg: 4.7)
2
PFEOs
Enforcement
£2,500
Paid
Compensation
Financial
Top Issue
2 cases
All Complaint Types
Financial (2) Communication (2) Other (2) Insurance (1) Maintenance (1) Debt Recovery (1) Complaints Handling (1)

Complaint Pattern Analysis

Of 5 tribunal cases since 2021, 2 involved financial complaints and 2 involved communication issues. Of cases involving financial complaints, 50% resulted in a finding against the factor. Individual cases often involve multiple complaint types.

The tribunal has awarded compensation totalling £2,500 across these cases.

All complaint themes raised: Financial (2), Communication (2), Other (2), Insurance (1), Maintenance (1), Debt Recovery (1), Complaints Handling (1).

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/22/2724 2023-05-30
Rejected - Procedural
The tribunal dismissed the application because neither the homeowner nor the factor attended the hearing, and the financial issues appeared to be resolved.
"As the application had been continued to allow the parties to negotiate an agreement and as it appeared from the Applicant’s representative’s email of 19 May 2023 that at least the financial issues had been resolved it appeared to the Tribunal that given the non-appearance by either party at the hearing it would not be an appropriate use of public funds to continue the application and accordingly dismissed it for want of insistence."
Financial Insurance Communication
View on HPC →
FTS/HPC/PF/21/2091 2021-12-02
PFEO Pending
The Tribunal found the factor in breach of the Code of Conduct and ordered them to pay the homeowner £1,500 in compensation. A PFEO was issued.
"Within 28 days of intimation of the PFEO, the Property Factor must make payment to the Homeowner of the sum of £1,500.00 in respect of the Property Factor’s failure to comply with sections 1, 2.5, 3.3, 4.1, 4.3, 6.1, 6.9 and 7.1 of the Code of Conduct for Property Factors"
Communication Financial Maintenance Debt Recovery Other Complaints Handling
£1,500 compensation ⚠ PFEO issued
View on HPC →
FTS/HPC/PF/21/1377 2021-10-08
PFEO Breached
The tribunal found that the factor had failed to comply with the Property Factor Enforcement Order. The tribunal proposed to issue an Order for Payment.
"The Tribunal determines that the Factor has failed to comply with the Property Factor Enforcement Order imposed by it in respect of the Property and dated 18 November 2021(“PFEO”)."
Other
£1,000 compensation ⚠ PFEO issued
View on HPC →

Company Info

Companies House →
Status Active
Incorporated 1993-06-02
Company No. 02823519
Accounts Up to date
Directors 2
Avg. Tenure 1.1 yrs

FAQ

Has George Watt had any tribunal cases?
Yes, George Watt has had 5 tribunal cases since 2021, with 100% of complaints upheld.
How do I make a complaint about George Watt?
First, raise your complaint directly with George Watt using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.