Ratings & Reviews
Recent Reviews
Google
"Oaktree housing association are a complete joke. £426 per month rent and won’t fix my windows. I’ve been waiting 6 months for them coming to fix the gasket around my windows and I’m still waiting????? Last week I was a “priority “ ? It sounds like someone is in my living room with me when they..."
Google
"Absolute joke of a company, raise rent every year and claim its because of maintenance but yet they do absolutely no maintenance on the building. Had to report them to omnibusman just to get simple jobs done when internal windows are leaking and to get propper vents fitted. Reported leaking..."
Google
"Rise rent by maximum 6% with 1 month warning ⚠️ ... they don't do the fixtures were patched up and started revealing rust and all sorts in a few months... regret signing up with them... should have gone with Sanctuary"
Written Statement of Services
- Emergency Response
- attended to within four hours of the repair having been reported.
- Urgent Response
- should be carried out within 2 working days.
- Routine Response
- should be carried out within 7 working days.
- Enquiry Response
- within five working days
- Complaint Response
- within five working days
- Billing Frequency
- annually
- Notice Period
- 28 day’s notice
- Delegated Authority
- If a repair is likely to cost more than the agreed specified limit, we will seek to get agreement from the majority of owners within the estate before carrying out the repair. This may take a longer time to organise.
Code of Conduct 2021
Property Coverage
Oak Tree Housing Association manages approximately 1,354 properties across 1 area of Scotland.
Paisley & Renfrewshire
1,354 properties
· 13% market share
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Get free quotes →Tribunal Record
Since 2021
1
Cases
—
Upheld
—
Rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Complaints Handling
Top Issue
1 case
All Complaint Types
Complaints Handling (1)
Other (1)
Recent Decisions
FTS/HPC/PF/24/3189
2025-05-02
Factor Complied
The Tribunal found that the factor had complied with the Code of Conduct. The applicant did not attend the hearing and the application was refused.
"Having considered the Application and having heard from Ms Mullen, the Tribunal made the following findings in fact,"
Complaints Handling
Other
View on HPC →
Company Info
Companies House →
Status
Active
Incorporated
2001-04-13
Company No.
04199801
Accounts
Up to date
Directors
1
Avg. Tenure
13.8 yrs
FAQ
Has Oak Tree Housing Association had any tribunal cases?
Yes, Oak Tree Housing Association has had 1 tribunal case since 2021, with 0% of complaints upheld.
How do I make a complaint about Oak Tree Housing Association?
First, raise your complaint directly with Oak Tree Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.