Oak Tree Housing Association Limited

The homeowner complained about the property factor's handling of a complaint. The tribunal found the factor had complied with the code of conduct and dismissed the application because the homeowner did not attend the hearing.

The homeowner complained that the property factor painted the close without proper consultation and provided unnecessary work. The tribunal found that the factor had not failed to carry out its duties, although communication could have been better.

The homeowner complained that the factor failed to ensure the common stair was cleaned. The tribunal found the complaint was about the landlord's responsibilities, not the factor's, and rejected the application as frivolous.