Written Statement of Services
We don't have Life Property Management's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:
- Management fees — the annual or monthly charge and what it includes
- Services provided — common area maintenance, insurance, building repairs
- Emergency and complaints procedures — response times and how to escalate
- Financial arrangements — how funds are held, invoicing, and reserve funds
- Termination terms — notice periods and the process for changing factors
If you're a homeowner managed by Life Property Management, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.
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Request quotes →Tribunal Record
Since 2021
2
Cases
50%
Upheld
(avg: 52%)
5.0
Rate/10k
(avg: 8.0)
1
PFEOs
Enforcement
£0
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1)
Financial (1)
Maintenance (1)
Other (1)
Recent Decisions
The Tribunal determined that the Property Factor breached Section 3.1 of the Code of Conduct but did not issue any financial order or Property Factor Enforcement Order.
"The Property Factor did not have good reason for the late accounts."
Communication
Financial
Maintenance
Other
View on HPC →
FTS/HPC/GP/20/0389
2021-06-16
Unknown
Rejected
The tribunal rejected the application because the homeowner did not respond to requests for information, concluding the dispute was resolved.
"I have therefore concluded that the dispute to which your application relates has been resolved, and I have therefore decided to reject your application under Section 18 (2) (d) of the Act."
View on HPC →
Company Info
Companies House →
Status
Dissolved
Incorporated
2003-08-06
Company No.
SC253869
Accounts
Up to date
Directors
1
Avg. Tenure
6.7 yrs
FAQ
Has Life Property Management had any tribunal cases?
Yes, Life Property Management has had 2 tribunal cases since 2021, with 50% of complaints upheld.
How do I make a complaint about Life Property Management?
First, raise your complaint directly with Life Property Management using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.