Written Statement of Services
We don't have Govan Housing Association's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:
- Management fees — the annual or monthly charge and what it includes
- Services provided — common area maintenance, insurance, building repairs
- Emergency and complaints procedures — response times and how to escalate
- Financial arrangements — how funds are held, invoicing, and reserve funds
- Termination terms — notice periods and the process for changing factors
If you're a homeowner managed by Govan Housing Association, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.
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Get free quotes →Tribunal Record
Since 2021
1
Cases
—
Upheld
—
Rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Recent Decisions
FTS/HPC/PF/21/2802
2022-05-16
Rejected - Procedural
The Tribunal rejected the homeowner's application because the homeowner failed to provide the necessary information and comply with the procedural rules.
"The basis of the decision is that the Applicant has failed to comply with Rule 5 and Rule 43 and Section 17 of the 2011 Act."
View on HPC →
Company Info
Companies House →
Status
Active
Incorporated
—
Company No.
SP001686
Accounts
Up to date
Directors
—
Avg. Tenure
—
FAQ
Has Govan Housing Association had any tribunal cases?
Yes, Govan Housing Association has had 1 tribunal case since 2021, with 0% of complaints upheld.
How do I make a complaint about Govan Housing Association?
First, raise your complaint directly with Govan Housing Association using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.