Ratings & Reviews

3.0★ weighted average calculated from 49 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"My mother died of cancer 4 years ago, after which I succeeded to the tenancy. Rather than treat this terrible event with professionalism, empathy and understanding, PHA have instead caused nothing but stress and hassle ever since. When I initially applied to them for a transfer to rebuild my..."
Chris H 2025-10-12
Google 1.0★
"applied for partick housing, got 4 kids wife mental health not great, receptionist was good but there were 2 ladies who were not very friendly they asked me too many daft questions, as my application was a joint one, they have refused to take my wife as part of application refused to accept..."
Jan Ahmadzai 2025-08-25
Google 1.0★
"Extremely ill-mannered, anti-social, rude, and conspiratorial. Particularly disappointed that a family tragedy prompted not a single shred of concern or understanding. Dreadful people."
Daniel Hutchinson 2025-08-08
Google Reviews
3.0★ (49)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Partick Works's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Partick Works, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

Partick Works manages approximately 3,197 properties across 1 area of Scotland.

Glasgow 3,197 properties · 8% market share
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Based on 3,197 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
2
Cases
—
Upheld
—
Rate/10k
0
PFEOs
Enforcement
£0
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1) Maintenance (1) Financial (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/23/1669 2023-10-24
Rejected - Procedural
The tribunal dismissed the application because the applicant's property was not deemed residential, therefore not covered by the Act.
"For this reason, the Tribunal dismissed the application as incompetent."
View on HPC →
Factor Complied
The tribunal reviewed the homeowners' complaints regarding the factor's actions but found no breach of property factor duties, dismissing the application.
"The Factor has not failed to carry out its property factor's duties."
Communication Maintenance Financial
View on HPC →

Thinking of switching from Partick Works Limited? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Partick Works Limited? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2005-03-23
Company No. SC282084
Accounts Up to date
Directors 5
Avg. Tenure 8.9 yrs

FAQ

Has Partick Works had any tribunal cases?
Yes, Partick Works has had 2 tribunal cases since 2021, with 0% of complaints upheld.
How do I make a complaint about Partick Works?
First, raise your complaint directly with Partick Works using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Partick Works?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.