Ratings & Reviews

4.0★ weighted average calculated from 17 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Staff are absolutely clueless and have a terrible, ignorant attitude regarding customer service in general and a tenuous grasp on data protection at best. Whilst I am awaiting a response from them in regards to Data protection, they have today admitted nobody is actively investigating my case..."
Ben sayers 2025-12-23
Google 5.0★
"5/5* Friendly staff and very helpful!..."
Honest Reviews & Recommendations 2025-04-25
Google 5.0★
"Fynne homes have been nothing but good with me in had my problems and they do care about their tenants welfare and if anything needed fixing they addressed it very quickly."
Theresa Campbell 2022-11-02
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have Fyne Homes's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by Fyne Homes, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

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Tribunal Record

View cases →
Since 2021
1
Cases
100%
Upheld
(avg: 69%)
7.2
Rate/10k
(avg: 4.7)
1
PFEOs
Enforcement
£150
Paid
Compensation
Communication
Top Issue
1 case
All Complaint Types
Communication (1) Financial (1) Maintenance (1) Consultation (1) Complaints Handling (1)
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
PFEO Complied
The tribunal found that the factor breached sections of the Code of Conduct and proposed a Property Factor Enforcement Order for compensation.
"The Factor must pay the homeowner £150 for the stress and inconvenience he had suffered from their own funds and at no cost to the owners."
Communication Financial Maintenance Consultation Complaints Handling
£150 compensation ⚠ PFEO issued
View on HPC →

Thinking of switching from Fyne Homes Ltd? Read our step-by-step guide to changing property factors in Scotland.

Had problems with Fyne Homes Ltd? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated —
Company No. SP1454RS
Accounts Up to date
Directors —
Avg. Tenure —

FAQ

Has Fyne Homes had any tribunal cases?
Yes, Fyne Homes has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about Fyne Homes?
First, raise your complaint directly with Fyne Homes using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Fyne Homes?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.