Ratings & Reviews

2.9★ weighted average calculated from 83 Google + 0 Trustpilot reviews

Recent Reviews

Google 1.0★
"Absolutely shocking service for many many folk in the area. Ok, they inherited some dismal stock from years ago. However, basic things aren't being done here. Coms, accountability and basic standards are beyond them."
David Dow 2024-07-02
Google 1.0★
"If you don't mind waiting over a year for basic repairs then RiverClyde Homes are the way to go...for at least some of your housing needs. Having rent increased whilst also having complaints ignored, repairs in purgatory and enquiries forgotten are just some of the highlights of a RCH..."
gordy cald 2024-06-05
Google 1.0★
"This place is rude as hell, Got spoken to like rubbish by one of there so call admin person Megan, because they can't do a repair right I've had them out 4 time to fix fences all they do few new nails then after a few weeks wood starts to come out again!! Megan is rude"
Dan Melling 2024-05-29
Google Reviews
2.9★ (83)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have River Clyde Homes's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by River Clyde Homes, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

River Clyde Homes manages approximately 4,682 properties across 1 area of Scotland.

Paisley & Renfrewshire 4,682 properties · 34% market share · 2nd largest factor
Compare factors in Paisley & Renfrewshire →
Based on 4,682 registered properties. Source: Scottish Property Factor Register ↗.

Looking for a better-rated alternative?

This factor has a poor record based on tribunal complaints. We can connect you with up to 3 better-rated, registered factors in your area — free and no obligation.

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Tribunal Record

View cases →
Since 2021
13
Cases
55%
Upheld
(avg: 69%)
10.7
Rate/10k
(avg: 4.7)
3
PFEOs
Enforcement
£2,300
Paid
Compensation
Communication
Top Issue
10 cases
All Complaint Types
Communication (10) Other (6) Maintenance (6) Complaints Handling (2) Financial (2) Consultation (1)

Complaint Pattern Analysis

Of 13 tribunal cases since 2021, 10 involved communication complaints and 6 involved other issues. Of cases involving communication complaints, 50% resulted in a finding against the factor. Individual cases often involve multiple complaint types.

The tribunal has awarded compensation totalling £2,300 across these cases.

All complaint themes raised: Communication (10), Other (6), Maintenance (6), Complaints Handling (2), Financial (2), Consultation (1).

Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/24/4033 2025-11-19
Breach - No Order
The tribunal found River Clyde Homes in breach of the Code of Conduct for poor communication regarding a flat numbering issue but did not issue a Property Factor Enforcement Order.
"The Tribunal determined that the Property Factor has failed to comply with the Section 14 duty in terms of the Act in respect of compliance with Section 2.1 of the Property Factor Code of Conduct 2021 (“the Code”) but would not make a Property Factor Enforcement Order."
Communication Other Complaints Handling
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FTS/HPC/PF/24/2710 2025-07-15
PFEO Complied
The Tribunal found Riverclyde Homes breached the Code of Conduct and ordered them to pay the homeowner £100. The factor complied with the order.
"The Factor must pay the homeowner £100 for the inconvenience she had suffered from their own funds and at no cost to the owners."
Communication
£100 compensation ⚠ PFEO issued
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FTS/HPC/PF/22/4175 2023-05-22
Rejected - Procedural
The Tribunal rejected the homeowner's application because she failed to provide the required written statement of services.
"The application is rejected on that basis."
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Thinking of switching from River Clyde Homes? Read our step-by-step guide to changing property factors in Scotland.

Had problems with River Clyde Homes? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2007-08-09
Company No. SC329031
Accounts Up to date
Directors 11
Avg. Tenure 3.5 yrs

FAQ

Has River Clyde Homes had any tribunal cases?
Yes, River Clyde Homes has had 13 tribunal cases since 2021, with 55% of complaints upheld.
How do I make a complaint about River Clyde Homes?
First, raise your complaint directly with River Clyde Homes using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from River Clyde Homes?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.