Ratings & Reviews
Recent Reviews
Google
"Recently purchased a home from DMPS and from first viewing to handover of keys the team especially Georgia and Raymond were extremely helpful. They were friendly , professional and always happy to help. Just what is needed in what can be a stressing time. Would highly recommend."
Google
"I had the pleasure of being a tenant with DMPS for two years, and it was an excellent experience. The property was well-maintained, and I thoroughly enjoyed my time there. Whenever I needed assistance, their team, especially Georgia, was incredibly prompt and helpful.
Thank you, DMPS, for making..."
Google
"As a landlord I have just finished my contract with Dumfries Mortgage & Property Shop and I couldn't recommend them more! Both Georgia and Raymond work with professionalism and are friendly and very down to earth. Every time I’ve needed to contact them they have been very prompt in responding..."
Written Statement of Services
- Emergency Response
- within 6 hours of notification
- Urgent Response
- within 14 calendar days of notification
- Routine Response
- within 14 calendar days of notification
- Enquiry Response
- within 10 working days
- Complaint Response
- as detailed in Schedule 6
- Billing Frequency
- quarterly or annually
- Notice Period
- three months
- Delegated Authority
- the amount stated in your Title Deeds
Code of Conduct 2021
Property Coverage
Dumfries and Galloway Homes manages approximately 28 properties across 1 area of Scotland.
Dumfries & Galloway
28 properties
· 27% market share
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No tribunal cases since 2021.
Had problems with Dumfries and Galloway Homes Limited? Read our step-by-step guide to making a formal complaint about your property factor.
Company Info
Companies House →
Status
Active
Incorporated
2006-06-23
Company No.
SC304439
Accounts
Up to date
Directors
3
Avg. Tenure
2.2 yrs
FAQ
Has Dumfries and Galloway Homes had any tribunal cases?
No, Dumfries and Galloway Homes has had no tribunal cases since 2021 according to our records.
How do I make a complaint about Dumfries and Galloway Homes?
First, raise your complaint directly with Dumfries and Galloway Homes using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from Dumfries and Galloway Homes?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.