Ratings & Reviews

4.4★ weighted average calculated from 71 Google + 0 Trustpilot reviews

Recent Reviews

Google 5.0★
"We’ve had a few issues that have needed sorting over the years and D and I Scott have always been great. Excellent communication: quick to respond, and really personable. Would highly recommend."
Sam Thompson 2025-08-18
Google 5.0★
"Dear Lianne, Thank you for keeping us posted on the garden wall maintenance. We are very pleased to see that the overgrown foliage and unwanted saplings close to the wall have been removed. I'm sure the foliage removal will help preserve the wall's integrity and avoid costly repairs later..."
Linda 2025-08-12
Google 5.0★
"Just recently bought a flat in Shawlands managed by D&I Scott and all I can say is they have been quick to answer any questions I have had and responded immediately to a couple of jobs that required attention. Highly recommend. I’ve dealt with property factors over the years and I have to admit..."
Craig Houston 2025-07-14
Google Reviews
4.4★ (71)
Reviews are collected from public listings and may not represent all customer experiences.

Written Statement of Services

We don't have D & I Scott's Written Statement of Services on file yet. Under the Property Factors (Scotland) Act 2011, every registered factor must provide a WSS to homeowners. It should cover:

  • Management fees — the annual or monthly charge and what it includes
  • Services provided — common area maintenance, insurance, building repairs
  • Emergency and complaints procedures — response times and how to escalate
  • Financial arrangements — how funds are held, invoicing, and reserve funds
  • Termination terms — notice periods and the process for changing factors

If you're a homeowner managed by D & I Scott, you should have received a copy of their WSS. If not, you can request one directly — they are legally required to provide it. Have a copy? Send it our way and we'll add the details to this profile.

The WSS is a legal requirement under the Property Factors (Scotland) Act 2011.

Property Coverage

D & I Scott manages approximately 2,401 properties across 2 areas of Scotland.

Glasgow 2,392 properties
Paisley & Renfrewshire 9 properties
Compare factors in Glasgow →
Based on 2,401 registered properties. Source: Scottish Property Factor Register ↗.

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Tribunal Record

View cases →
Since 2021
1
Cases
100%
Upheld
(avg: 69%)
4.2
Rate/10k
(avg: 4.7)
1
PFEOs
Enforcement
£200
Paid
Compensation
Communication
Top Issue
1 case
Case summaries from official HPC decisions. Verify with official records ↗

Recent Decisions

Full history →
FTS/HPC/PF/22/2730 2023-03-21
PFEO Complied
The tribunal found the factor breached the code by stating the replacement door was like-for-like, and issued a PFEO requiring compensation to the homeowner. The factor then complied with the PFEO.
"We consider that the statement that the replacement door was “like for like” with the original door was misleading."
Communication
£200 compensation ⚠ PFEO issued
View on HPC →

Thinking of switching from D & I Scott Property Management? Read our step-by-step guide to changing property factors in Scotland.

Had problems with D & I Scott Property Management? Read our step-by-step guide to making a formal complaint about your property factor.

Company Info

Companies House →
Status Active
Incorporated 2019-06-07
Company No. 12039138
Accounts Up to date
Directors 3
Avg. Tenure 5.8 yrs

FAQ

Has D & I Scott had any tribunal cases?
Yes, D & I Scott has had 1 tribunal case since 2021, with 100% of complaints upheld.
How do I make a complaint about D & I Scott?
First, raise your complaint directly with D & I Scott using their formal complaints procedure (required by law to be in their Written Statement of Services). If unresolved after 8 weeks, you can apply to the Housing & Property Chamber. Visit housingandpropertychamber.scot to start an application. Our complaints guide explains the full process including template letters.
How do I switch away from D & I Scott?
To change property factors, you'll need a majority vote from property owners in your development (typically at an AGM or EGM). The new factor must be registered with the Scottish Property Factor Register. Our switching guide explains the full process step-by-step.